FAQ

Here you can find the most commonly questions answered,if you don't find your answer here feel free to contact us using any forrm you like
Can I host multiple domains?

Sure, you are able to host as many domain as you like on your account without any additional charges. Each domain name can have its own content or all domains can be set to serve the same site - you have full flexibility and control! You only need one account for all your needs.

Scripting Language Support

Using a scripting language can help make your site more dynamic and interactive and give your site more value. For example, you can install scripts for polls, forums, blogs, content management systems, shopping carts, surveys, mailing lists, photo galleries, and chat. Many scripts are available for different scripting languages ,we support most popular scripting languages and aditional can easily be added.We also provide one click script auto installer so you can install your favorite script with just one click.

Do you have an uptime guarantee?

All web hosting plans come with 99.93% uptime guarantee. This guarantee includes both network and server failures. If your site isn't up at least 99.93% in any one month we will issue a discountt for next month in amount of 3 days' hosting fees for every hour that your website is unreachable due to an internal network or equipment failure. This is only the minimum uptime that we promise to you, 100% uptime at NelsaHost is very common due to our quality hardware and software, and of course our hardworking team.

Can I disable safe mode and switch PHP version?

Yes, you are able to disable safemode and change PHP version directly via the control panel. Many scripts require safemode to be disabled (set to off) to work correctly. You are able to use such scripts with NelsaHost by disabling safemode for your account.Plesk users also can select how they want to run PHP as FPM,CGI/FastCGI and to switch from Nginix to Apache and vice versa on domain level directly from control panel.

Do I own the domain that I register with you?

Our customers always have full ownership of the domains that they register with us(even if we provide it for free). Some of our customers have trouble transferring their domains to us because some shady hosting companies registered client's domain under the hosting company's name, and hold it hostage when their client want to leave. We are strongly against this type of practices.We don't want force anyone to stay with us.

Popular FAQ

FAQ by Categories

This F.A.Q section give you option to browse our F.A.Q by categories,if you question is still unanswered contact us!
Can I host multiple domains?

Sure, you are able to host as many domain as you like on your account without any additional charges. Each domain name can have its own content or all domains can be set to serve the same site - you have full flexibility and control! You only need one account for all your needs.

Scripting Language Support

Using a scripting language can help make your site more dynamic and interactive and give your site more value. For example, you can install scripts for polls, forums, blogs, content management systems, shopping carts, surveys, mailing lists, photo galleries, and chat. Many scripts are available for different scripting languages ,we support most popular scripting languages and aditional can easily be added.We also provide one click script auto installer so you can install your favorite script with just one click.

Do I own the domain that I register with you?

Our customers always have full ownership of the domains that they register with us(even if we provide it for free). Some of our customers have trouble transferring their domains to us because some shady hosting companies registered client's domain under the hosting company's name, and hold it hostage when their client want to leave. We are strongly against this type of practices.We don't want force anyone to stay with us.

Can I get money back if I am not satisfied with your services?

Yes, we offer a 14 days money back guarantee. If you are not happy with our services in any way, you can request for a refund within 14 days of the sign up date. You will receive a full refund of amount you paid us. Domain names are non-refundable, if you received a free domain during sign up the domain registration fee will be deducted from the refund amount but YOU as the owner of your domain, you are free to transfer the domain to another registrar or you can continue to menage your domain with NelsaHost with full domain menagment access. Refunds will be issued back to your credit card or PayPal account..

Can I access my website without "www." in front of the domain name?

Yes. With any NelsaHost plan you can access your site by going to "www.example.com" as well as "example.com". Many visitors will leave your website thinking that they have gone to the wrong site if they gets an error after typing the domain name without "www.". But with our web hosting you will never lose a single visitor because of this.

What is plesk hosting?

Plesk hosting is web hosting menaged by Parallels Plesk control panel,NelsaHost offer Plesk hosting on linux platform as cPanel alternative and also Plesk hosting on windows platform.
Plesk is a control panel available on our linux and Windows-based hosting accounts and servers. It lets you easily manage many aspects of your account, including the files, applications, and (for servers) email hosted on your account or server.
With cPanel it is most used control panel today,Plesk provide all tools and features you can find in cPanel but also provide aditional tools and features unique for Plesk,it handle some things differently and in our opinion it is best option when it comes web hosting and server administration.

I have never used Linux before so I don't know if I can manage my website?

No. All our hosting plans do not require you to have knowledge of that operating system. For the most part, the webserver is transparent to the user.

The Cpanel and Plesk Control panel on Linux will help you manage things like email creation, common script installations,adding cron jobs,file menagment,creating/restoring backups..etc. If you know how to use a mouse and keyboard, you will be able to manage your website with our control panels.

Note: This does not mean that our control panel will create your website. You will still need to have knowledge of how to create and design your website.

Do you have an uptime guarantee?

All web hosting plans come with 99.93% uptime guarantee. This guarantee includes both network and server failures. If your site isn't up at least 99.93% in any one month we will issue a discountt for next month in amount of 3 days' hosting fees for every hour that your website is unreachable due to an internal network or equipment failure. This is only the minimum uptime that we promise to you, 100% uptime at NelsaHost is very common due to our quality hardware and software, and of course our hardworking team.

Can you host all types of domain name extensions?

Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your account information email. Some examples of popular domain name extensions we host include .com/.net/.org/.info/.biz/.sg/.com.sg/.net.sg/.org.sg/.edu.sg/.my/.com.my and many others.

Do your prices include VAT?

All prices include VAT/TAX,no hidden fees...with Nelsahost price you.see is price you pay,if there is some service which exclude VAt/TAX it will be stated and marked with red color.

Can I disable safe mode and switch PHP version?

Yes, you are able to disable safemode and change PHP version directly via the control panel. Many scripts require safemode to be disabled (set to off) to work correctly. You are able to use such scripts with NelsaHost by disabling safemode for your account.Plesk users also can select how they want to run PHP as FPM,CGI/FastCGI and to switch from Nginix to Apache and vice versa on domain level directly from control panel.

Why do I get errors when I try to upload image files to my WordPress site?

Usually, this error happens only to a manually-installed WordPress. WordPress sites installed with auto installer do not have this issue.
If you installed WordPress manually using an FTP application, you won’t be able to upload images via your WordPress Media Library until you change the permissions of these WordPress folders:

/wp-content
/wp-content/uploads

Change the permissions of these folders to allow read, write, and execute capabilities to owner, group, and others (in other words, 777 permissions)

Can I use WordPress to build a site with simple, hierarchical pages?

Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click Pages and then in the submenu click New Page. Create as many pages as you wish. You can make any page the subpage of another by specifying the Page Parent in the controls below.

In the admin menu, click Settings, and in the submenu, click Reading. In the Front Page Displays section, select “A static page.” In the “Front page” menu, choose your desired homepage. At the bottom of the screen, click “Save changes.” This page is now your WordPress homepage

What is cPanel hosting?

cPanel hosting is advanced, yet easy to use, control panel that allows you to control all aspects of your Web site and hosting account, from adding/removing email accounts,adding new domains,creating subdomains,DNS control,ftp accounts menagment to administering your MySQL databases.it also include many web hosting and web site tools like statistics,analytics,attracta SEO tools,cloud flare,backups,crons...and much more including Softaculous auto installer(install 360+ scripts with one click including word press,joomla,drupal..etc)

Do I get email with my Hosting Package?

All our hosting accounts include email addresses/mailboxes as standard. Simply log into the control panel and create and modify the accounts and addresses in the mail section.

What's the minimum contract?

Our web hosting plans are flexible and the minimum contract period is only one month but you can subscribe quarterly,six months,one year and ++,same is for VPS,dedicated servers and other. If there is a sudden change in demand for your site, you can make changes to your account at any time. We do offer discounts for services purchased for 12 months, so to get the best value look at the annual billing options.if you don't want continue with your subscription you don't need even to cancel server,we don't chrage late fee and your service will be auto canceled after certain time and all due invoices will be deleted.
If you have more than one subscription going due with one service doesn't affect other services,only service related to due invoice will be suspended and later canceled.

How quickly can I upgrade/downgrade my web hosting account?

Your web hosting account can be automatically upgraded in minutes at any time of the day. Our web hosting platform allows you to purchase resources only when you need them, and we're happy for you to scale back and save money when you no longer require the additional resources.

How do I choose between Web Hosting and VPS Hosting?

For most users, Web Hosting meets their needs with ample storage, bandwidth, email addresses and with no system administration skills required. VPS Hosting is a good option for more advanced users who are tech-savvy and want greater control and flexibility of their hosting environment. Like having your own dedicated server, VPS allows you to install applications and gain direct access to the underlying operating system, but at a fraction of the price of dedicated hosting

What is the difference between Linux and Windows web hosting?

Linux and Windows are two different operating systems. The operating system that you use on your computer should not determine your choice.
For example, if your computer is run by Windows Microsoft, Linux hosting will work just as well as Windows hosting. Deciding between Linux and Windows web hosting depends on your style of web building. If you plan to use PHP, MySQL or Perl together with a range of software programs, Linux is the one for you. Linux web hosting is also suitable for ‘brochure-ware’ sites that offer interaction via enquiry forms, online purchasing and other e-commerce functions.Linux web hosting is most used web hosting platform.

I want to change hosting provider. What are my options?

There are 2 options for you to choose from.

1) You can either keep your domain at your current domain registrar while transferring only your hosting to us.

Simply choose "I will update my nameservers on an existing domain" when signing up for our hosting plan. It is simply a matter of updating the nameservers information to our nameservers at your domain registrar (where you registered the domain). If your domain registrar does not provide a control panel for you to update the nameservers, you will have to ask your domain registrar to change the nameservers for you. The nameservers you should update to are listed in the account information email you receive after signing up.

2) Alternatively you can transfer both the domain registration and hosting service to us.

For this option, please select "I want to transfer my domain to NelsaHost" during sign up. This will automatically renew your domain for an additional year, in other words if your domain is set to expire in December this year, its expiration date will be extended to December the following year. Note that this is a registrar transfer, not an ownership transfer,.

Name servers for shared and reseller hosting service

Default name servers for cPanel hosting are ns1.nelsahost.com (IP 209.105.244.234) and ns2.nelsahost.com (IP 108.166.175.89),server shared IP is 209.105.246.226

Default nameservers for Plesk 1 Server are ns15.nelsaserver.xyz and ns16.nelsahost.xyz ,server main IP 213.39.46.169

Default nameservers for Plesk 2 server are ns3.nelsahost.com and ns4.nelsahost.com OR ns1.nelsahost.xyz and ns2.nelsahost.xyz ,server main IPs 209.126.76.153

Default nameservers for Plesk 3 server are ns3.nelsahost.xyz and ns4.nelsahost.xyz OR ns8.mox.website and ns9.mox.website ,server main IP 81.31.25.198:8443

Log in url for cPanel powered servers are on port 2082 for non secure/http protocol and on port 2083 for secure/https protocol,for example for Nelsahost cPanel server http://209.105.246.226:2082 and https://209.105.246.226:2083

Log in url for plesk servers are always on secure protocol and on port 8443,example Nelsahost plesk 1 server log in url https://213.39.46.169:8443

Once you change your domain DNS to our nameservers and your domain DNS are updated you can log in at https://yourdomain.com:8443

What hosting platform and Control Panel are you using?

With all of our shared and reseller web hosting plans GUI web hosting control panel is provided.They are all managed by cPanel and Plesk control panel which gives you complete control over your web site and hosting account.Linux hosting plans are menaged with cPanel and Plesk control panel(your choice) while windows hosting plans are menaged by Plesk.

I've been notified that my account has been setup but my site is still not active.

If you have received a notification e-mail and it’s been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP’s DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.In most cases DNS settings are updated in 1-3 hours but your PC and broswer has cached DNS,you can use any proxy to look is your site working or clean your PC cache.

I already have a domain. Can I use it with your Web Hosting?

Yes, you can use an existing domain name with your Web Hosting account,you will have to just update DNS settings. If your domain is in another account with us, you can also use it on second ,third..etc account.just keep in mind that nameservers are not same for Plesk and cPanel servers and also for Linux and Windows servers.

What is a VPS?

Virtual Private Server is a term for a virtual server running on a dedicated server that has been partitioned into multiple virtual servers. Each VPS is independent of other VPS instances on the host server. A VPS runs its own Operating System and is often considered a best of both worlds balance between the affordability of traditional shared web hosting and the control and configurability of a dedicated or colocated server.

How do I access webmail for my server?

All sites are equipped with web based e-mail. You can go to http://webmail.yourdomain.com. You need to have a valid email address and password already set up to login.

If I run into problems, what are my options for support?

We understand that when you run into problems with your website you don’t just want answers – you want options. Talking to a human 24/7 is just one of many ways to get your problems resolved. We strive to answer all support tickets within 1 hours, and most are resolved immediately.You can first read knowldge base and FAQ section and if still need our support than feel free to open ticket from your client area,you can also use live and phone support..

What is shared web hosting?

Shared web hosting is an ideal solution for small and medium sized businesses, e-commerce stores, web designers, bloggers, and personal web sites. Virtually anyone can benefit from our powerful shared hosting options.

Can I subdivide my space and resell it?

Yes, we do allow you to create subdirectories (http://www.yourdomain.com/something/) which you can use to offer friends or clients space as long as it's within our policy guidelines. However, if you are looking to resell space, you should look at our Reseller Hosting Plans. These plans come with the use of a cPanel/WHM or Plesk control panel(your choice) that allows you to control multiple accounts from one easy to use interface. These plans allow you to pass on more tools and services to your clients and friends, and keep data separated for better security.

Can I use my account for commercial purposes?

Yes, you can use your account to build and run your business, including e-commerce or anything you want. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. Our hosting plans are the least expensive way to get everything you need to start selling online.

How long does it take to set up a new account?

New accounts are set right after payment is made(accounts are auto created in few minutes) ,if there is aditional requests i.e website transfer..etc than you account will be set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer/nameserver update so you can start working with your account right away.

Does nelsaHost Provide GUI control panel with hosting?

Yes, NelsaHost features an enhanced user interface that is fully integrated with cPanel and Plesk control panels. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel and Plesk , these industry leading control panels provides a rich online environment from where you can manage your web hosting account ,domains,e-mails,ftp,stats,databases..etc.

What is the difference between Cloud Hosting and Shared Hosting?

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

What is Varnish Cache?

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

Do you provide click install scripts with Hosting?

Yes - we provide Softaculous 'Quick Installer' solutions which is accessible from your cPanel/Plesk user interface,Plesk users have access to Softaculous but also to plesk auto installer built in Plesk. Quick Install allows you to plug and play various scripts like Wordpress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules...and other 360+ scripts/apps/class.

What is your backup policy?

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel/Plesk interface or better, use a remote backup solution.