FAQ`s

Check out frequently asked questions about nelsahost web hosting service,domain registration,vps,dedicated servers and other!!!

Can I host multiple domains?

Sure, you are able to host as many domain as you like on your account without any additional charges. Each domain name can have its own content or all domains can be set to serve the same site – you have full flexibility and control! You only need one account for all your needs.

Scripting Language Support?

Using a scripting language can help make your site more dynamic and interactive and give your site more value. For example, you can install scripts for polls, forums, blogs, content management systems, shopping carts, surveys, mailing lists, photo galleries, and chat. Many scripts are available for different scripting languages ,we support most popular scripting languages and aditional can easily be added.We also provide one click script auto installer so you can install your favorite script with just one click.

Do you have an uptime guarantee?

All web hosting plans come with 99.93% uptime guarantee. This guarantee includes both network and server failures. If your site isn’t up at least 99.93% in any one month we will issue a discountt for next month in amount of 3 days’ hosting fees for every hour that your website is unreachable due to an internal network or equipment failure. This is only the minimum uptime that we promise to you, 100% uptime at NelsaHost is very common due to our quality hardware and software, and of course our hardworking team.

Can I disable safe mode and switch PHP version?

Yes, you are able to disable safemode and change PHP version directly via the control panel. Many scripts require safemode to be disabled (set to off) to work correctly. You are able to use such scripts with NelsaHost by disabling safemode for your account.Plesk users also can select how they want to run PHP as FPM,CGI/FastCGI and to switch from Nginix to Apache and vice versa on domain level directly from control panel.

Do I own the domain that I register with you?

Our customers always have full ownership of the domains that they register with us(even if we provide it for free). Some of our customers have trouble transferring their domains to us because some shady hosting companies registered client’s domain under the hosting company’s name, and hold it hostage when their client want to leave. We are strongly against this type of practices.We don’t want force anyone to stay with us.

Popular FAQ

Here you can find the most commonly questions answered,if you don’t find your answer here feel free to contact us using any forrm you like

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What is plesk hosting?

Plesk hosting is web hosting menaged by Parallels Plesk control panel,NelsaHost offer Plesk hosting on linux platform as cPanel alternative and also Plesk hosting on windows platform.
Plesk is a control panel available on our linux and Windows-based hosting accounts and servers. It lets you easily manage many aspects of your account, including the files, applications, and (for servers) email hosted on your account or server.
With cPanel it is most used control panel today,Plesk provide all tools and features you can find in cPanel but also provide aditional tools and features unique for Plesk,it handle some things differently and in our opinion it is best option when it comes web hosting and server administration.
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I've been notified that my account has been setup but my site is still not active.

If you have received a notification e-mail and it’s been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP’s DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.In most cases DNS settings are updated in 1-3 hours but your PC and broswer has cached DNS,you can use any proxy to look is your site working or clean your PC cache.
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Can I get money back if I am not satisfied with your services?

Yes, we offer a 7 days money back guarantee. If you are not happy with our services in any way, you can request for a refund within 7 days of the sign up date. You will receive a full refund of amount you paid us. Domain names are non-refundable, if you received a free domain during sign up the domain registration fee will be deducted from the refund amount but YOU as the owner of your domain, you are free to transfer the domain to another registrar or you can continue to menage your domain with NelsaHost with full domain menagment access. Refunds will be issued back to your credit card or PayPal account..

FAQ`s

General F.A.Q section

Can I access my website without ``www.`` in front of the domain name?

Yes. With any NelsaHost plan you can access your site by going to “www.example.com” as well as “example.com”. Many visitors will leave your website thinking that they have gone to the wrong site if they gets an error after typing the domain name without “www.”. But with our web hosting you will never lose a single visitor because of this.

Can you host all types of domain name extensions?

Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your account information email. Some examples of popular domain name extensions we host include .com/.net/.org/.info/.biz/.sg/.com.sg/.net.sg/.org.sg/.edu.sg/.my/.com.my and many others.

Do your prices include VAT?

All prices include VAT/TAX,no hidden fees…with Nelsahost price you.see is price you pay,if there is some service which exclude VAt/TAX it will be stated and marked with red color.

Why do I get errors when I try to upload image files to my WordPress site?

Usually, this error happens only to a manually-installed WordPress. WordPress sites installed with auto installer do not have this issue.
If you installed WordPress manually using an FTP application, you won’t be able to upload images via your WordPress Media Library until you change the permissions of these WordPress folders:

/wp-content
/wp-content/uploads

Change the permissions of these folders to allow read, write, and execute capabilities to owner, group, and others (in other words, 777 permissions)

Can I use WordPress to build a site with simple, hierarchical pages?

Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click Pages and then in the submenu click New Page. Create as many pages as you wish. You can make any page the subpage of another by specifying the Page Parent in the controls below.

In the admin menu, click Settings, and in the submenu, click Reading. In the Front Page Displays section, select “A static page.” In the “Front page” menu, choose your desired homepage. At the bottom of the screen, click “Save changes.” This page is now your WordPress homepage

What is the difference between Linux and Windows web hosting?
Linux and Windows are two different operating systems. The operating system that you use on your computer should not determine your choice.
For example, if your computer is run by Windows Microsoft, Linux hosting will work just as well as Windows hosting. Deciding between Linux and Windows web hosting depends on your style of web building. If you plan to use PHP, MySQL or Perl together with a range of software programs, Linux is the one for you. Linux web hosting is also suitable for ‘brochure-ware’ sites that offer interaction via enquiry forms, online purchasing and other e-commerce functions.Linux web hosting is most used web hosting platform.
What is cPanel hosting?

cPanel hosting is advanced, yet easy to use, control panel that allows you to control all aspects of your Web site and hosting account, from adding/removing email accounts,adding new domains,creating subdomains,DNS control,ftp accounts menagment to administering your MySQL databases.it also include many web hosting and web site tools like statistics,analytics,attracta SEO tools,cloud flare,backups,crons…and much more including Softaculous auto installer(install 360+ scripts with one click including word press,joomla,drupal..etc)

Do I get email with my Hosting Package?

All our hosting accounts include email addresses/mailboxes as standard. Simply log into the control panel and create and modify the accounts and addresses in the mail section.You can as many as you want e-mail accounts.

What's the minimum contract?

Our web hosting plans are flexible and the minimum contract period is only one month but you can subscribe quarterly,six months,one year and ++,same is for VPS,dedicated servers and other. If there is a sudden change in demand for your site, you can make changes to your account at any time. We do offer discounts for services purchased for 12 months, so to get the best value look at the annual billing options.if you don’t want continue with your subscription you don’t need even to cancel server,we don’t chrage late fee and your service will be auto canceled after certain time and all due invoices will be deleted.
If you have more than one subscription going due with one service doesn’t affect other services,only service related to due invoice will be suspended and later canceled.

How quickly can I upgrade/downgrade my web hosting account?

Your web hosting account can be automatically upgraded in minutes at any time of the day. Our web hosting platform allows you to purchase resources only when you need them, and we’re happy for you to scale back and save money when you no longer require the additional resources.

How do I choose between Web Hosting and VPS Hosting?

For most users, Web Hosting meets their needs with simple storage, bandwidth, email addresses and with no system administration skills required. VPS Hosting is a good option for more advanced users who are tech-savy and want greater control and flexibility of their hosting environment. Like having your own dedicated server, VPS allows you to install applications and gain direct access to the underlying operating system, but at a fraction of the price of dedicated hosting

I already have a domain. Can I use it with your Web Hosting?

Yes, you can use an existing domain name with your Web Hosting account,you will have to just update DNS settings. If your domain is in another account with us, you can also use it on second ,third..etc account.just keep in mind that nameservers are not same for Plesk and cPanel servers and also for Linux and Windows servers.