Client Support Channels
A 1–Hour Response Time Guarantee
We offer a one–hour response time guarantee for every ticket or e–mail that you send to the help desk staff. We’ll swiftly respond to all standard queries and forward the issue to our administrators in case any further assistance is required. If you take advantage of our Optional Managed Services package, we will perform any of the included services at a time that has been discussed with you upfront.
A Topflight Client Care Service
Should you need any assistance with our Online Control Panel or with any of the applications that we’ve installed on the dedicated hosting server for you, do not hesitate to touch base with our customer support staff at any time through the ticketing system. In addition, in case you require help administering your dedicated server, you can make use of the Optional Managed Services package, that includes weekly OS updates, troubleshooting and installation services, server monitoring and rebooting services, data backup hard disk drive storage space, etc.
An Intuitive Help Section
We have provided the Online Control Panel with an elaborate knowledge base, which includes exhaustive explanations of its features and functions. Besides, we have made detailed video tutorials that will further explain to you how to carry out a specific operation or resolve a common problem. All the educational articles and the tutorial video clips are easily accessible from every Online Control Panel section through the Help and Videos buttons located in the top right corner.