Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You can find almost all the answers to your questions in the user–friendly Help Center built into your Online Control Panel. It includes an in–depth repository with regularly asked questions and exhaustive educational articles written by our experienced client support staff.

  • Top quality support service
  • Educational Video Clips

  • For people who’d like to discover how to address a frequently encountered problem by watching a video tutorial, we’ve added a selection of video tutorials to our Online Control Panel. All the tutorial video clips are short and simple to follow. They offer you step–by–step presentations of various website administration tasks.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 customer care service and include a one–hour support ticket response guarantee. Our well–trained technical support engineers will be online night and day and will sort out any problem that you might possibly face within maximum sixty minutes after the customer support ticket submission. In the majority of instances, a reply will be given to you in less than 20 minutes.