Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client service crew is qualified to fairly quickly attend to all Linux shared web hosting clients’ problems and advice inquiries. Via our ticketing system, you are able to supply your question and a support staff member will return to you in less than max 60 minutes. Basically, practice has shown that the standard answer period is Twenty minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our assistance service is delivered by a team of trained consultants who will be able to answer to your request as quickly as possible. You can easily contact the support crew by launching a help support ticket from your Online Control Panel or by sending us an e–mail. On working days, you may as well contact us on the phone or take advantage of the online chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • NelsaHost has integrated a wide–ranging practical knowledge base into the Control Panel so you might get important step by step guidance at any time. Each area of the Control Panel features its own contextual help area presenting a group of how–to posts. We have also organized video clips to offer you a far better idea of just how to conduct any presented process.