The support that you will get from your shared web hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with an existing account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine website hosting supplier not from some reseller. When you purchase a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a couple of days to have an answer to your query, therefore your sites may stay offline for quite some time. In comparison, a company which offers different options for communication and has a technical support team that is available all the time will assist you to right away and help you decrease or entirely avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting services before you make an order or you're a current customer and you have any kind of question or some difficulty, you'll be able to contact us at any time, which includes holidays and weekends. We have multiple channels to contact us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any matters which require more time to analyze and handle. Unlike many other web hosting suppliers, our trouble tickets come with a warranted maximum reply time of just 1 hour, therefore no matter what your issue is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you obtain a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common queries. Our representatives can assist you to find the ideal package or provide you with info about our servers, so as to check whether the system requirements for your web sites are met. When you're an active client, you can also get in touch with us via electronic mail or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that any time you use any of these two ways of communication, you will get a reply within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you've employed the hosting services of other suppliers, even big ones, you're able to compare the response time since it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
If you purchase a virtual private server through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. When you're an active customer and you require help with some technical issue which requires more time to investigate or resolve, you are able to open a ticket through your billing account or you can send an e-mail message and we will handle the issue and send you a reply within one hour. The reply time is guaranteed 24/7, which includes holidays and weekends, but for the majority of issues it takes less than 30 mins to receive assistance. Our support service covers the VPS as well as all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we offer feature 24/7 support via numerous methods of communication and with a one-hour maximum reply time guarantee. When you want to learn more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers we have globally or you can use our live chat support and speak to a live representative. For entirely tech issues which need the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to monitor a specific issue. The response time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a full day to get support. Our support service is available for all of the server-related matters, including the pre-installed software. When you'd like to receive support for third-party apps, you can consider obtaining the Managed Services upgrade that we provide for all of the plans.