In case you have purchased a web hosting package and you have some enquiries associated with a specific feature/function, or if you’ve bumped into a certain challenge and you require help, you should be able to contact the respective help desk support team. All web hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, because of the fact that the very best way to solve a problem most often is to send a ticket. This model of communication makes the responses sent by both parties easy to follow and enables the customer support team representatives to escalate the situation in case, for instance, an admin must intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to use at least two separate accounts to get in touch with the customer support staff and to actually administer the hosting space. Incessantly switching between the accounts could often be a nuisance, not to mention the fact that it takes quite a long time for the vast majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing through your files or tweaking various account settings. The ticketing system is being strictly monitored 24-7-365 by our help desk team representatives and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to obtain support. Unlike certain providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in regard to any technical or billing issue. Besides, you can read a variety of educational articles, which will help you solve the most commonly confronted difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything in one place, which is why we’ve implemented a ticketing system into the custom-built Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will allow you to handle the communication with our client service staff along with your data, which goes to say that you will not need to remember an additional login name for some other admin dashboard. You’ll be able to open a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you’re browsing the content within your account. On top of that, you can search through older tickets using an intelligent search functionality or read relevant knowledgebase articles, which contain solutions to commonly confronted problems. The inbuilt ticketing system is strictly monitored 24/7 with the maximum ticket response time being just one hour, so there will always be somebody to help you.