A live chat is one of the ways of communication offered by some web hosting providers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with a representative. In addition, if the problem that you experience needs some time to be investigated and dealt with, you are able to do something different meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat assistance service free of charge provided that you have world wide web access even when your web hosting provider is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
Together with the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the Linux shared web hosting that we provide in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for solely technical matters you will need to open a ticket to the tech support team, as such issues will need extra time to be resolved, you may still get in touch with us on our live chat for some technical information. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a long time. Even if our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all of our prospective and present customers. In case you're searching for a new website hosting account, you will be able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting so as to pick the optimal plan for your websites. If you already own an account with us, we can support you in a very timely manner with billing, general and 1st level techissues. Although in some instances you may have to open a ticket as there are issues that can't be resolved on the live chat, we'll be able to help you with lots of common jobs, for instance setting up an email account in an email client or redirecting one domain to another. As a result, you will take advantage of quick support and you will save many hours.