If you ever have any inquiries concerning your web hosting package or if you experience a problem with your websites, you will have to get in touch with the web hosting provider’s tech support team. It may not make a difference how promptly they’ll respond when you've got an enquiry of a generic nature, but an issue like a failed app update, for example, may lead to your website becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperative. In case you offer goods or services online, any downtime will disruptively affect your site and you may lose existing or prospective visitors. A lot of hosting providers, predominantly resellers, answer trouble tickets and e-mails within twenty four hours, but in the Internet age this is way too long, as customers will scarcely ever return to a website that isn’t working properly for a lengthy time interval.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours and hours, or even all day, to get an answer to an email or a customer support ticket. Irrespective of when you contact us, we will reply to you within maximum one hour with any pre-sales or technical enquiries that you may have. In fact, our actual response time almost never exceeds twenty-thirty minutes. As we’re at your service 24x7x365, you’ll always obtain assistance in a well-timed manner and we understand precisely how critical this is in the online world. Shortly after you contact us, we’ll answer your queries. If you bump into any technical complication, we’ll handle it instead of you, or we will give you all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand precisely how essential it is to receive quick help, we promise that you’ll never need to wait around for more than 1 hour to receive a response to any trouble ticket that you send through your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – billing, general or technical. What is more, our technical and client support team will be at your service 24 hours a day, 7 days a week, which is the reason why even in case you submit a ticket during public holidays, you’ll invariably get an immediate reply, which will contain the answer to a question, the solution to a predicament or the information required to sort out an issue yourself – in case there’s something that you have to do on your end. With us, you will never need to waste a day hanging around awaiting an answer like you would with many other providers.