Though this isn't the keyaspect to help you recognize a reliable shared web hosting company from a bad one and a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you'll be able to reach someone if you're looking for assistance. The telephone support for hosting services may range from general to experienced, so the issues that can be resolved with a call vary depending on the specific company. Generally, these matters are simpler and include billing or first level technical issues because more complex issues usually require a support ticket where both you and the administrators can track the proceedings with a specific situation. However, being able to phone call your supplier will save you considerable time and efforts for the countless small issues that may eventually appear when you manage your website hosting account.
Phone Support in Shared Web Hosting
Because we have live phone support 14 hrs every day, you can get in touch with us and talk to our customer support representatives to get more info about all of the Linux shared web hosting that we provide and ensure that our servers match the system requirements for your websites before buying anything. For your convenience, we now have phone numbers on three continents so you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, or even about some technical matters. If the problem is strictly technical or it requires more time to investigate, you will have to employ our ticketing system, which will allow both you and our tech support team to monitor the information given by either side.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as part of the support services for each and every semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you will have to open a ticket if you experience such a problem, but for all of your general, billing or minor technical issues you can always give us a call and we'll assist you quickly to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our state-of-the-art cloud platform or you can get any other general info on our semi-dedicated services. We now have local numbers in the United States, Great Britain and Australia along with a worldwide number, which means that you can call the one that is nearer to where you live.