Privacy Policy

1. Our Privacy Commitment

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address (for account management and communications)
• Billing information (as required for payment processing)
• IP address (for security and fraud prevention)

Server Usage Data

We collect minimal technical data required for service operation:

• Bandwidth usage statistics
• Resource utilization metrics
• Connection logs (retained for 7 days maximum)

3. What We Don't Collect

Unlike traditional hosting providers, we do NOT collect or monitor:

• Content of your websites or applications
• Detailed traffic logs beyond basic connection data
• Personal identification documents (unless required by payment processor)
• Extensive user behavior tracking or analytics

4. Data Retention

We retain customer data only as long as necessary:

• Active accounts: Data retained while account is active
• Terminated accounts: Data deleted within 30 days of termination
• Connection logs: Deleted after 7 days
• Billing records: Retained for 7 years as required by Dutch tax law

5. Data Sharing

We do not sell, trade, or rent your personal information. We only share data:

• With payment processors (for transaction processing only)
• When required by valid court orders from Dutch or EU authorities
• To prevent imminent harm or illegal activity under Dutch law

6. Cryptocurrency Payments

We accept cryptocurrency payments for enhanced privacy. Cryptocurrency transactions provide additional anonymity as we do not link payment wallet addresses to customer identities beyond what is necessary for account crediting.

7. Security Measures

We implement industry-standard security measures:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• DDoS protection for all services

8. Your Rights

Under GDPR and Dutch law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion (subject to legal retention requirements)
• Export your data

9. Cookies

We use minimal essential cookies for:

• Session management in the client area
• Security and authentication

We do not use tracking cookies or third-party analytics.

10. Third-Party Services

We use select third-party services:

• Payment processors (for billing)
• Infrastructure providers (for server hosting)

All third parties are contractually obligated to protect your data.

11. Law Enforcement Requests

We only respond to valid legal requests from Dutch or EU authorities. We do not comply with foreign law enforcement requests unless they are processed through proper Dutch legal channels (MLAT treaties).

12. Data Location

All customer data is stored within the European Union, specifically in the Netherlands. We do not transfer data outside the EU.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us through our client area.